Heart Policies
At Helen’s Heart, each banner is carefully hand-painted with love and attention to detail. To ensure a smooth and joyful experience for both of us, please read and understand the following policies before placing your order:
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Order Timeline & Availability
All banners are made-to-order and subject to availability.
Please place your order 2–3 weeks in advance of your desired delivery date.
Orders are typically shipped via 2-day UPS once completed and tracking number will be provided.
Rush orders (less than 2 weeks’ notice) may be accepted, depending on schedule, for a $10 rush fee.
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Payment & Deposits
A 50% non-refundable deposit is required to begin your banner.
Once your banner is complete, a picture of the final product will be sent to you and the remaining balance must be sent prior to shipping or pick up.
All payments must be made through Venmo.
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Design Process
Please provide detailed inspiration, themes, names, and any colors you'd like.
Digital mockups are not included by default, but can be provided upon request for an additional $10 fee.
Each banner is one-of-a-kind and painted by hand—please expect some natural variations.
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Shipping & Liability
All orders are carefully packed and shipped with care via UPS.
Once your banner is handed off for shipping, Helen’s Heart is not responsible for any damage, delay, or loss caused in transit.
Please double-check your shipping address to avoid delays.
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Cancellations & Refunds
Because each banner is custom-made, orders are non-refundable once production begins.
If you need to cancel prior to production starting, 50% of your deposit will be sent back to you via Venmo within 2-3 business days.
In the rare case of an error or issue on our end, we’ll do our best to make it right!
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Image Use
Photos of finished banners are shared on my website and social media. If you'd prefer your design not be shared publicly or names to be blurred out, please let me know when you order.